This Returns Policy was last updated on the 27th March, 2018.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

All our products except underwear are eligible for returns and exchanges, no questions asked. To be eligible for a return, your item must be in the same condition that you received it. We won’t accept goods damaged after purchase. Please note that underwear will only be eligible in case the products are defective, damaged, or not as described.

To initiate a return, please call us at 077 141 1919, or email returns@bearappeal.lk. To complete your return, we require a receipt or proof of purchase. Once you reach out to us, we will arrange the most convenient return option for you.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within the day, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bearappeal.lk or at 077 141 1919.

EXCHANGES

We are more than happy to replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at hello@bearappeal.lk or at 077 141 1919.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING

To return your product, you should mail your product to: 75/B/1/1 Nugegoda Road, Pepiliyana, Boralesgamuwa 10290, Sri Lanka. But please contact us at hello@bearappeal.lk or at 077 141 1919 before you do so.

Shipping is on us. You don’t have to pay anything for shipping when you return the item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Request return/exchange