Our postal address

Bear Inc (Pvt) Ltd
75B/1/1 Nugegoda Road
Boralesgamuwa 10290
Sri Lanka

Reach out

+94 77 141 1919


Frequently asked questions

What makes Bear Appeal unique?

Other than offering our customers the best value with our high quality clothing, we also offer unparalleled convenience. From the moment you visit our website until even after your order arrives at your doorstep, we’re always prepared to exceed your expectations.

I want to know more about the sizes.

Here’s our size guide.

Where are the garments produced?

In Sri Lanka by our trusted suppliers, with high quality material sourced locally. Each supplier is specialized in producing each kind of garment, making it possible for us to offer high quality products at a reasonable price point.

What about shipping?

Once your order is placed, it will be processed and shipped within the next 2-3 business days. We are working with several shipping partners. The delivery time depends on your location.

​Within the Colombo district, deliveries are usually done within 3-4 business days.

​Outside Colombo, deliveries can take up to 7-10 business days.

​However, please note that we have been experiencing delays with deliveries in many locations, due to recent fuel issues. There is a chance delivery could take longer than the above estimate because of this.

Can I visit your store?

We don’t have one. Urgent pickups can be arranged from our warehouse. Call us at +94 77 141 1919 if you want this option.

What if I don’t like what I buy?

Return them. For free. No questions asked. To initiate a return please call us at 077 141 1919 or email us at returns@bearappeal.lk.

What payments methods do you accept?

We accept all major credit and debit cards. Cash on delivery is cool, too, but only available in the Colombo district right now. You can also pay us through bank transfers, and through FriMi.

How secure is shopping online? Is my data protected?

The online shop is hosted on WooCommerce. Online payments are handled through PayHere. They use industry-standard encryption to protect your data. On top of that, our website is SSL certified through Let’s Encrypt. There’s more about this in our Privacy Policy.

Do I receive an invoice for my order?

Yes. Keep an eye on your email inbox.

Can you produce printed t-shirts?

Yes, we can. But only for bulk quantities. Our minimum order quantity for custom prints is 50 t-shirts.

The reason is that the cost to produce any fewer with a print is exorbitant. It is not worth the customer’s money, nor our effort.

If you need a smaller quantity, there are other options, of course. You can buy the blank t-shirt from us and get the design you need printed on it from a screen printer.

Don’t see the answer to your question?

Send us a message and we will get back to you soon.